Returns & Shipping

Satisfaction Guarantee

We’re committed to making sure you are in love with your purchase from The Greenery Lab!
Our teams have tried and tested all of our products for quality control and effectiveness and loved them all, and we believe you’ll be satisfied as well.
If you’re not absolutely satisfied, simply return new or gently used items for a refund or an exchange within 30 days of receiving your order.

Please contact info@thegreenerylab.com to begin your return process with subject line “Return” with your order number.

Domestic

Flat $5 return shipping charge, our return and shipping team will email you a prepaid return label. Once we receive your return, we will send a refund or replacement product.

International

Returns do require an additional shipping fee at this time. Duties and taxes paid by the customer are not eligible for refunds. Our customer care representative will email you a return shipping rate and next steps.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will receive a refund.


Domestic

We offer free standard shipping for orders $30 or over.

For orders under $30, cost of shipping will depend on weight and size of product due to prices determined by our shipping company.

Items are shipped within 72 hours of order placement. We ship Monday through Friday from 9am - 5pm PST, excluding major holidays. Deliveries arrive on an average of 3-5 business days. Within 24 hours of ordering, you should receive an order confirmation email as well as an email with a tracking number. If you do not receive this email after 24 hours, please contact our team at info@thegreenerylab.com.

International

We do offer international shipping for an additional shipping fee based on distance and weight of your order. International shipping fees are NOT determined by The Greenery Lab, they are set by the shipping company we work with.

Items are shipped within 72 hours of order placement. We ship Monday through Friday from 9am - 5pm PST, excluding major holidays. Within 24 hours of ordering, you should receive an order confirmation email as well as an email with a tracking number. If you do not receive this email after 24 hours, please contact our team at info@thegreenerylab.com.

All prices on our website are in U.S. dollars. For customers that place orders on The Greenery Lab website, all orders are subject to sales tax, applicable with the tax code of the state in which your order will be shipped. Tax is estimated at the time in which your order is placed and the final calculation is reflected on your email order confirmation slip.


Please reach out to our team at info@thegreenerylab.com, we are more than happy to help!

PLANT-BASED
SCIENTIFIC FORMULA
CERTIFIED INGREDIENTS
HONEST
ECO-FRIENDLY
NATURAL
VEGETARIAN
CRUELTY-FREE